Fix image uploads, conversion and SVG downloads.
Start with the message shown beside your job. Upload problems, confirmed failures and interrupted submissions need different actions; checking the status first helps avoid duplicate conversions.
Step 01
Upload rejected
Use PNG, JPG, WebP or GIF up to 10 MB and within 40 megapixels. Open the image on your device to check that it is readable. Renaming a file extension does not convert its contents: export an unsupported image to PNG or JPG in an image editor. If upload was interrupted, check your connection and the displayed job status before trying again.
Step 02
Job failed
A failed preview spends no download credits. Check that the source is readable, then retry. If the submission response was interrupted, use Recover submission or Submit / recover to check the original request. A job marked Needs review requires support: send the job reference and error message, and avoid creating a replacement until its status is resolved.
Step 03
Not enough credits
Open Plan & credits to review your balance. Previews are free. Downloading needs a paid plan or saved purchased credit. Signup and reward credits alone cannot unlock files. Check that payment completed before starting another checkout. If a completed purchase has not appeared, contact support with its receipt reference; never send card details or your password.
Step 04
File expired
Expired result files cannot be reopened. Save a local copy before the expiry shown in My files. To replace an expired result, upload the source and preview it again for free; unlocking the new file uses one credit or Unlimited access. If an exported PDF or EPS does not look right, download SVG and contact support.
Continue with another guide
- How to convert an image to SVG.
- How to batch convert images to SVG.
- How to preview and inspect your SVG.
For current download allowances, compare Starter and Unlimited plans.